Communicating with the Ministry of Education and Culture
On this page you will find information about how the Ministry deals with the matters filed with us and how you can communicate with us.
How we process matters
To file a matter with the Ministry of Education and Culture, send your letter, application or document to the Ministry’s Registry or use the other communication channels we have made available.
The Registry will forward the document to the appropriate ministry official. After we have made a decision on your matter, we will send you the decision or another document regarding your matter.
If we issue a decision and you have the right to appeal against it, we will send it along with instructions for requesting an administrative or a judicial review. If the decision is subject to a fee, we will send it along with instructions for requesting an administrative review concerning the fee.
Ministry contact details:
Official email address: kirjaamo(at)minedu.fi
Telephone: +358 295 3 30020 (9.00 to 15.00)
Switchboard: +358 295 16001
Fax: +358 9 135 9335
Postal address: Ministry of Education and Culture, PO Box 29, 00023 Government, Finland
Documents addressed to the Ministry of Education and Culture can also be hand-delivered to the Government mail distribution centre at Ritarikatu 2 B, 00170 Helsinki (open on weekdays 7.30 to 16.15).
Or you can file a matter with the Ministry by email. In addition, you can use the Ministry’s email address to send inquiries and messages to us. The Registry will then forward your email to the appropriate department or unit.
Communicating with us online
The Ministry uses an electronic document management system, SALAMA. We send decisions and other documents from this system by email or by post using Posti’s iPost service. If your email was sent from SALAMA, you will see noreply(at)eduuni.fi in the sender’s address field.
If you are applying for a government grant, you can submit your application using the Ministry’s online service for discretionary government grants, if it was mentioned in the call for applications. If you submit the application via the online service, you will also use it to access the decisions and any other documents we send you. If you submit the application on paper, you will receive the decision on paper.
As a rule, you should apply for vacancies and positions at the Ministry on Valtiolle.fi (https://www.valtiolle.fi/en-US).
Estimated processing times at the Ministry
Education licences for universities of applied sciences
4 to 6 months
Authorisation to provide education or liberal adult education
7 to10 months
Average time to process government grant applications, depending on the type and extent of the matter
3 to 6 months
State guarantee for art exhibitions
Prohibition to seize exhibition items
Archives and registers
The Ministry of Education and Culture maintains a register of the matters it has dealt with and responded to. We use the register to monitor the processing of matters and to ensure that we comply with the principle of public access to official documents and provide protection under the law. The intended purpose of the information systems related to the Ministry’s activities and the data stored in them are recorded in the register descriptions.
As a rule, anyone has the right to access an official document unless it contains parts that need to be kept secret. The request to access a document must be detailed enough so that the Ministry can determine which documents should be included in the request.
Under the Act on the Openness of Government Activities and the Personal Data Act, everyone has the right to review the data concerning them in the Ministry's registers and documents and, where necessary, the right to request for rectification of inaccurate data.
You can access the documents free of charge in the Ministry’s archive or Registry. For visiting the Ministry, please book an appointment with the registry staff.
We charge a fee for photocopying and a fee for the time spent retrieving separately requested documents, collecting register data, transferring data and producing data sets. We also charge any costs of document delivery. We will not give documents on loan to private persons or civil society organisations.
Data protection and processing of personal data at the Ministry of Education and Culture
With regard to the processing of personal data, in its role as the data controller and for the purpose of informing the data subjects the Ministry complies with the principles and obligations laid down in the European Union’s General Data Protection Regulation (EU) 2016/679 and the Personal Data Act (1050/2018), supplementary to the Regulation.
The Ministry needs personal data to provide services and to perform its tasks. We only process personal data on lawful basis for reasons such as customer service and communications. We store personal data for the period of time required for the processing.
As the Ministry is a data controller, data subjects have the right to obtain from the Ministry information as to whether their personal data is processed. Data subjects also have the right to ask to see their personal data. If data is inaccurate or out of date, data subjects have the right to request rectification or restricted processing. Data subjects who think that their data is not processed on lawful basis have the right to make a complaint to the Data Protection Ombudsman.
The Ministry's privacy notices provide information on the more specific purposes and bases for processing personal data and on the rights of data subjects:
- SALAMA document management system (PDF) Processing of personal data in the SALAMA document management system (register, digital archive, customer register, customer service for government grant applications).
- Remuneration payments (PDF)
- Processing of personal data provided for Webropol surveys (PDF)
- Meetings during Finland's Presidency of the Council of the EU (PDF)
More information about the processing of personal data at the Ministry
You can request to have access to your personal data stored in the Ministry’s services by filling in an access request form and sending it to the Registry.
If you notice inaccuracies or errors in your data, you can ask that they be corrected. You can ask the Ministry in writing to erase your data.
If you need more information on how the Ministry processes your personal data, please write to the Ministry’s Data Protection Officer at okmtietosuojavastaava(at)minedu.fi.
For more information on the processing of personal data and data subjects’ rights, visit the Office of the Data Protection Ombudsman’s website.
Tarja Kaira-Hiekkavuo, Senior Officer
Ministry of Education and Culture, Administrative Unit, Tietohallintoryhmä Telephone:0295330128
Juho-Antti Jantunen, Senior Ministerial Adviser
Ministry of Education and Culture, Administrative Unit